If you don't have the Creator's Update, then there is a different issue. IMPORTANT: It is worth noting that some older Perdix models can connect with “Petrel 1 & 2” selected instead of “Perdix & Perdix AI”, please give this a try if you have an older Perdix. So you could use this app if you have not already. It is currently available for iOS and Android and in the future Mac and Windows. In the meantime, you can still try connecting using our App: Shearwater Cloud. So hopefully they push out an update soon to address the Bluetooth Low Energy problems. Microsoft has mentioned they are working on a fix since late April. If this affects you, unfortunately you will need to wait for another update from Microsoft to address the problem, as this is a Microsoft issue that we don't have control over. If the version is 1703, you have the Windows 10 Creator's Update. Please take a look at the number after the work 'Version' A window with version information about Windows will open up.Open your start menu and type "winver" and then click on the icon with the same name.I'd like to rule that out as a possibility. You should be aware that there is an update to Windows called the Creator's update that is causing significant issues with Bluetooth LE devices like the Perdix.
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